<      Service Request Settings < Service Request Cancelled Signoff

 

Clients have the option to request services online in the client portal. When a client requests one or more services an email notification can be sent to the administrator and (optionally) the primary sitter to alert them to the details of the request.

If a client changes their mind, they may cancel a service request from the client portal BEFORE you have had a chance to respond or schedule the service. In this case, the client and admin will receive this email notification confirming that the service request has been cancelled. 

 

The lower half of the service request cancellation notification email contains text that is user definable.

 

Whatever text that is entered into the “Service Request Cancelled Sign Off” box below will appear in the lower half of the Service Request Cancelled Notification Emails.

 

Note that this function also supports Merge Codes.

ON DESKTOP:

Navigate to Admin > Settings > Client Portal Settings > Service Request Settings
STEP 1​​

  • Enter the text you wish to appear in your email template.

  • Click "Update".

ON MOBILE:

STEP 1​​

  • Tap the Navigator, and select Admin > Settings > Client Portal Settings > Service Request Settings

STEP 2

  • Enter the text you wish to appear in your email template.

  • Click "Update".

Below is an example of a service request email. Whatever text that is entered into the “Service Request Sign Off” box  appears in the lower half of the Service Request Notification Emails.

 

Note that this function also supports merge codes which are auto populated.

  

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Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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